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IT Service Desk Analyst L1

Company Name:
Kforce
Our client is seeking an IT Service Desk Analyst in Shelton,
connecticut
(CT). This role will temporarily supporting the existing Service Desk Team for a period of 3 months. There is a possibility to go permanent after that. 40h/week. Must be able to work Monday- Friday 8am to 8pm, one Saturday per month 9am to 5pm.
Duties and Responsibilities:
Provide 1st line technical support to office and retail end users
Maintain a high degree of customer service for all support queries and
Answer support queries via phone, self-service ticket and email
Log all calls in the ticket system
Take ownership of user problems and be proactive when dealing with user issues
Resolve service calls following established processes and procedures
Route more complex calls to the Level 2 IT Support groups
Provide desk side support to end users in Shelton offices
Occasional travel to support users in
new york
or retail locations countrywide

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